Performance Pledges
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1.
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Crime, accident, fire or other emergency
- Arrival at the scene within 5 minutes
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| 2. |
Major system failure
- Arrival at the scene within 15 minutes
- Announcement within 3 hours
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| 3. |
Complaint
- Reply to the user within 2 working days
- Weekly report to keep the user informed of the progress if the matter is unresolved within 2 working days
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| 4. |
Written repair work request
- Acknowledgement within 2 working days
- Completion within 7 working days upon receipt of request or mutually agreed time
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| 5. |
Planned preventive maintenance (such as water tank cleaning, fire alarm testing, etc)
- Announcement at least 3 working days prior to the scheduled date
- Completion by the scheduled date
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| 6. |
New application for car parking permit
- Issuance within 5 working days
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| 7. |
Car parking space reservation
- Reply within 2 working days upon receipt of request
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| 8. |
Urgent cleaning service
- Arrival at the scene within 15 minutes during office hours or 30 minutes during non-office hours upon receipt of call
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| 9. |
Moving service
- Completion within 2 working days or mutually agreed time
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| 10. |
Furniture/Equipment disposal
- Completion within 7 working days upon receipt of approved form
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| 11. |
Venue set-up
- Acknowledgement within 2 working days
- Completion at least 30 minutes before the scheduled event time
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| 12. |
Venue/Room booking by outsiders
- Acknowledgement within 2 working days
- Reply within 5 working days upon receipt of request
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Last modified on 11 September 2017
