The University provides on-campus health and medical services to the University Community and off-campus dental services to the students. Health and wellness education is also provided. For details, please refer to the below websites:
The University Health Services Centre (Health Centre) is located on Level 5, Sir Run Run Shaw Building, Ho Sin Hang Campus. Students, staff and their eligible family members can use the health and medical services upon presenting their valid University Student Card / Staff Card / Affiliate Card. Starting from September 2021, the Health Services Centre is operated by Health Concepts Ltd. and is managed by the Campus Health and Safety Team of the Estates Office.
Monday to Friday:
09:00 - 13:00 (Last appointment: 12:45) and 14:00 - 18:00 (Last appointment: 17:45)
Saturday:
09:00 - 13:00 (Last appointment: 12:45)
Sunday & Public Holidays:
Closed
The Health Centre provides primary medical care for the entire HKBU Community subject to campus access control. The fee chargeable for the service depends on the category to which the person belongs.
Primary medical consultation includes consultation by a general practice medical practitioner and a three-day prescription for medication that is included in the General Medication List. For students, health tests that are recommended by the attending doctor and included in the General Health Test List will also be covered. The General Medication List and the General Health Test List will be posted at the Health Centre.
For medication and tests that are outside the general lists, the doctor will inform the patient about the additional costs and their benefits. The prescription will be provided only upon the patient’s acceptance of the additional costs.
The Health Centre operator was already set up an online medical appointment booking system over HKBU mobile application. The appointment can be made either through HKBU mobile application > University Health Services Centre or by telephone at 3411 2011.
When using the services of the Health Centre, students, staff and their eligible family members must present their valid University Student Card / Staff Card / Affiliate Card for registration and to enjoy the concessionary charges for their respective categories. Without a valid card, the charges for “Others” will apply regardless of whether that person has previous medical records with the Health Centre or not.
For all HKBU and HKBU-SCE full-time and part-time students, HKBU staff and eligible family members, the operator of the Health Centre offers concessionary charges for certain off-campus specialist consultation, physiotherapy and general practitioner (GP) consultation. Please contact the Health Centre on the panel lists and applicable concessionary charges.
Please note that the concessionary charges for specialist consultation and physiotherapy only apply with a referral letter issued by the general practice doctor at the Health Centre. Since charges for specialist tests and medications can be complicated and sometimes expensive, we recommend that students and staff obtain detailed information when they need to seek specialist medical advice.
Students, staff and their eligible family members are required to present their valid University Student Card / Staff Card / Affiliate Card for verification purpose.
The telemedicine service is available to students, staff and their eligible family members who have received service from the Centre since 6 September 2021. Telemedicine service details are stated as in Annex 1, subject to the Terms and Conditions (LINK) and the Privacy Policy Statement (LINK) set by the Health Concepts Ltd. which is the current service provider of the Centre. Health Concepts Ltd. reserves the right to change the Terms and Conditions and the Privacy Policy Statement or terminate the telemedicine service at any time at short notice. In case of any objections or disputes, the service provider of the Centre has the final decision.
Enquiries: 3411 7447
Email: healthcentre@hkbu.edu.hk
Appointment: 3411 2011
The University provides an off-campus Student Dental Scheme for students on a voluntary basis with an annual scheme fee. Dental services are provided at off-campus dental centres under the UMP Professional Management Limited (“UMP”).
All students of HKBU and HKBU-School of Continuing Education (SCE) are eligible to join the Scheme. The annual fees are as follows:
Enrolment period: 26 August 2026 to 30 June 2027
Enrolment method: Complete the Online Enrolment Form or via the HKBU Mobile app. Please follow the instructions to pay the annual fee online.
Confirmation: UMP will send a confirmation email to successfully enrolled students within nine working days.
Students are encouraged to enroll early to enjoy the dental services throughout the scheme period.
UMP offers other dental treatments at an additional cost. Students are advised to obtain detailed information about the scope and additional fees for the dental treatments before committing the services.
Booking method: To make an appointment, please call UMP’s Central Booking Hotline at 3110 2785 or send a WhatsApp message to 6011 8607. More information of central booking, locations and service hours of dental clinics is provided in Annex 1.
Service period: Booking can be made for appointments between 1 September 2026 to 31 July 2027. The last day to receive dental services under the 2026-27 Scheme is 31 August 2027. Please note that all appointments should be booked preferably at least one month in advance.
Students should note that all fees paid for enrolling in the Student Dental Scheme are non-refundable and non-transferable. Even if a student’s study ends before 31 August 2027 or if they are unable to use any dental services, no fees will be refunded or transferred to other individuals.
Any cancellation or rescheduling of appointments must be made at least one working day before the scheduled time. UMP reserves the right to charge a HK$50 fee for no-shows, or for cancellation/ rescheduling made with less than one working day’s advance notice.
All information collected in this Scheme will be handled in accordance with the Privacy Policy Statement and Personal Information Collection Statement (PPS and PICS) of HKBU.
Enquiries can be made directly to the service provider, UMP, at 3110 2785 during office hours or via email at hotline@ump.com.hk. You can also contact the Estates Officeof the University at 3411 7997 or via email at hs@hkbu.edu.hk.